Last updated: 29 August 2026
Interco Publishers (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of everyone who visits publishers.interco.co.za or places an order with us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over it, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable data protection laws.
1. Who We Are
Interco Publishers is a publishing house and online bookstore based at 2A Hluhluwe St, Moreleta Park, Pretoria, 0044, South Africa. For the purposes of POPIA, we are the “responsible party” for the personal information we collect through this Website.
2. Information We Collect
We collect the following types of information:
- Information you give us directly: your name, email address, phone number, billing and shipping address, and any information you enter when creating an account, placing an order, or contacting us through our Contact page or by email.
- Order and account information: details of the books and products you purchase, order history, wishlist items, and any notes or preferences attached to your account.
- Payment information: when you make a purchase, your payment details are collected and processed directly by our payment gateway provider. We do not store your full card or bank account details on our servers.
- Communications: messages you send us through our Contact form, email, or phone, including any information you choose to include in them.
- Automatically collected information: your IP address, browser type and version, device information, pages visited, and referring website, collected through cookies and similar technologies when you browse the Website.
3. How We Use Your Information
We use your personal information to:
- process and fulfil your orders, including payment, shipping, and delivery;
- create and manage your account;
- respond to your enquiries and provide customer support;
- send you order confirmations, shipping updates, and other transactional communications;
- with your consent, send you marketing communications about new releases, promotions, and offers (you may opt out at any time);
- improve our Website, products, and services;
- detect, prevent, and address fraud, security, or technical issues; and
- comply with our legal and regulatory obligations.
4. Cookies
Like most websites, we use cookies and similar technologies to operate our Website, remember your cart and preferences, keep you signed in, and understand how visitors use our site. Some cookies are essential for the Website (such as our shopping cart and checkout) to function; others help us with analytics or, where used, marketing. You can control or delete cookies through your browser settings at any time, though disabling essential cookies may affect your ability to shop on our Website.
5. How We Share Your Information
We do not sell your personal information. We share it only where necessary, including with:
- payment gateway and processing providers, to securely process your payment;
- couriers and delivery partners, to fulfil and deliver your order;
- website hosting, IT, and email service providers who support our Website and communications on our behalf;
- professional advisors (such as auditors or legal counsel), where necessary; and
- law enforcement, regulators, or other third parties where we are required to do so by law, or to protect our rights, property, or safety, or that of others.
Any third party we share your information with is required to keep it secure and to use it only for the purposes for which it was shared.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to provide our services, comply with our legal, accounting, and tax obligations, and resolve disputes. When your information is no longer needed for these purposes, we will securely delete or anonymise it.
7. Your Rights
Subject to applicable law, including POPIA, you have the right to:
- request access to the personal information we hold about you;
- request that we correct any inaccurate or incomplete information;
- request that we delete your personal information, subject to any legal obligation we may have to retain it;
- object to, or ask us to restrict, certain processing of your information, including direct marketing; and
- lodge a complaint with the Information Regulator (South Africa) if you believe we have not handled your personal information in accordance with the law.
To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We will respond to your request within a reasonable time and in accordance with applicable law.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our Website is not directed at children, and we do not knowingly collect personal information from children without the consent of a parent or legal guardian, in accordance with POPIA. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can address it.
10. Third-Party Links
Our Website may contain links to third-party websites, such as social media platforms and payment providers. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their own privacy policies before providing them with your information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will take effect from the date it is posted on this page, and we encourage you to review it periodically.
12. Contact Us
If you have any questions about this Privacy Policy, or would like to exercise any of your rights over your personal information, please contact us:
- Email: Intercopublishers@interco.co.za
- Phone: +27 83 747 3241
- Address: 2A Hluhluwe St, Moreleta Park, Pretoria, 0044, South Africa
This is a general privacy policy template based on common industry practice and POPIA requirements, and does not constitute legal advice. We recommend having it reviewed by a qualified legal professional to ensure it fully and accurately reflects your data practices and complies with all applicable law.